Job Title: Junior Support Analyst

Work Location: Baku

Salary: Dependent on Experience

Employment Type

  • Full Time
  • 6-month contract with potential to extend

Duties and Responsibilities:

A UK company is looking for an enthusiastic individual, able to learn quickly to troubleshoot a broad spectrum of technical issues in situ and to develop robust best-fit solutions to a wide range of support challenges. Applicant must be self-reliant and self-motivated.

  • You will talk to users on a daily basis and will need to have excellent technical understanding in order to provide the best, most effective solutions.
  • own and manage incidents by liaising with the development teams, tracking failures, organizing meetings where necessary and following up, post incident.
  • identify and build tools and scripts in order to enable smoother day to day running of the business, enhancing and advancing technical output for the business.

Specific duties as follows:

  • Operation of IT Service Delivery and Service Desk systems eg SLAs, Allocation of tickets, performance monitoring.
  • Provide Microsoft Windows Server operating system support:
    • Monitor server performance and availability.
    • Ensure Windows server availability compliance to Service Level Agreements.
    • Address operational systems issues including file and share permissions, user accounts and installing applications.
    • Apply operating system updates, patches and configuration changes.
    • Maintain Anti-virus applications and updates.
    • Troubleshoot and diagnose hardware and software issues.
    • Support to server deployments.
  • Level 1/2 support of:
    • VMWare Hypervisor and ESXi systems.
    • Linux server maintenance
    • Database Management Systems (MS SQL Server)
    • Citrix, FTP, WSUS, Antivirus repository servers
    • Java Web Applications/Tomcat/Apache
  • Perform related duties as assigned by supervisor
  • Maintain compliance with all company policies and procedures
  • 6-month contract with potential to extend.

Education and/or Work Experience Requirements:


  • English - Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers; fluency in Azerbaijani and Russian
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook)
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Only Azerbaijani citizens are eligible for this position


  • University degree/Diploma in IT Systems/Engineering or related subject
  • Microsoft certifications
  • Networking skills (CCNA or equivalent)
  • Experience in Oil & Gas IT

How to apply for this position

Salary will be dependent on experience.

Please apply using the following email address: azrecruitment@eigen.co

Only shortlisted candidates will be contacted. Please indicate the position you are applying to (Junior Support Analyst) in the Subject field of the email.