Support

Eigen has been supporting North Sea and Caspian operators for 10+ years. Eigen is the top-end, last resort support layer regarded as highly specialised and efficient by our clients: “The buck stops here”.

Our dedicated team provides specialist support of custom and legacy systems and will work tirelessly to fix and resolve any problems you may encounter.

From start to finish our goal is to maintain maximum uptime for your complex business systems

Eigen Support provides the tools to help you grow, develop, maintain workflow, and deliver world class results.

  • Application Support Specialist with expertise in Digital Oilfield Infrastructure, Systems, OS and Applications
  • Proactive automated system monitoring
  • Automated Patch release detection (Windows, Linux)
  • Legacy Application support: Matrikon, IP21 early versions
  • Standard Support Processes: 24/7, SLAs, Ticketing
  • Rigorous root-cause analysis from simple reported symptoms

Case Study - Support

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FOR 24x7 SUPPORT

ONGOING, SPECIALIST SUPPORT FOR CUSTOM AND LEGACY SYSTEMS

CALL +44 (0) 207 1117770